Commonly accepted work
Household junk, furniture, appliances, cleanout material, yard debris, and other items that fit the approved service scope.
Policies & Documents
Customer-facing documents that support a clear, professional process
These documents help customers understand service expectations, privacy handling, scheduling standards, and important policy details before work is approved.
Quick Guidance
Important expectations at a glance
These summaries make the most common questions easier to review. The downloadable documents remain the controlling source for full policy details.
Prohibited materials
Hazardous chemicals, paint, biohazard waste, illegal items, and materials requiring specialized handling must be disclosed and may be declined.
Pricing & payment
Pricing is confirmed before work begins. Accepted payment methods and any job-specific charges are reviewed before service.
Disposal practices
Items are directed to appropriate disposal locations, with donation or diversion considered when condition, capacity, and local requirements allow.
Documents
Review and download policy materials
Start with the service agreement, then review the supporting policies that apply to scheduling, privacy, liability, and prohibited items.
Primary document
Service Agreement
Core service terms, scope expectations, and customer responsibilities before work begins.
Download PDFPDF document
Privacy Policy
How quote request details and contact information are handled and stored.
Download PDFPDF document
Damage & Liability Waiver
Important information about property access, pre-existing conditions, and jobsite limitations.
Download PDFPDF document
Cancellation & No-Show Policy
Scheduling expectations, cancellation timing, and missed-appointment guidance.
Download PDFPDF document
Prohibited Items & Disposal Policy
Items that require special handling or are outside the scope of standard service.
Download PDF